Phone/Text A Librarian staff provide brief answers to factual questions, or suggest locations and resources that might help you answer questions. As part of an international cooperative of libraries, Queens Public Library offers live chat service 24 hours a day, 7 days a week.
Your questions are answered by experienced librarians working with numerous ready-reference tools, Internet resources, and databases. All information related to these transactions — including your email address — will be kept confidential.
For online reference help in Chinese or English specializing in questions related to East Asia and its vibrant culture, click here.
Text us at 3476974667 - Text keyword ASKQL in the body of the message from 10-4 p.m. Monday through Friday. If you text us outside this time, we will answer your question within 24 hours during our regular business hours, Monday through Friday.
Chat with us - 24 hours a day, 7 days a week.
Email us your short, factual questions. We will respond to you within two business days, excluding weekends or holidays. For lengthy or in-depth research, we encourage you to visit one of our libraries.
(718) 990-0728 / (718) 990-0714
Monday: 10:00 a.m. - 5:00 p.m.
Tuesday: 1:00 p.m. - 5:00 p.m.
Wednesday: 10:00 a.m. - 5:00 p.m.
Thursday: 12:00 p.m. - 7:00 p.m.
Friday: 10:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. – 5:00 p.m.