As part of an international cooperative of libraries, Queens Public Library offers live chat service 24 hours a day, 7 days a week. Your questions are answered by experienced librarians working with numerous ready-reference tools, Internet resources, and databases. All information related to these transactions, including your email address, will be kept confidential.
QL Chat Guidelines:
- What is QLChat?
"QL Chat" is real-time (live) communication between two people via computer. Once a session has been initiated, either person can enter text on the keyboard, and the entered text will appear on the other user's monitor. During a session, you can ask a reference question via the library's website, and a librarian will respond back to you in real-time.
- When is QL Chat available?
As part of an international library cooperative, you can chat with a librarian 24/7.
What are the guidelines for using QL Chat?
The QLChat service is intended to answer brief, factual questions. Please be specific about what information you need when stating your question. If you have asked a question with a broader scope, you may get suggestions for further independent research. If you have questions about your library card account, please contact our Central Circulation Division at 718-990-0771 or your community library during regular library hours.
Will I get my questions answered faster?
QL Chat, like our Telephone Reference Service puts you in direct contact with a librarian. Brief factual questions can be answered faster than our e-mail reference service which may take up to two to three (2-3) business days for you to get a response.
- Do I need any special equipment or software?
No special software is required. Any customer can access QL Chat via the Web, using either PC or MAC versions of standard web browsers, such as Microsoft Internet Explorer 6.0 or higher, or Mozilla Firefox. If you are using pop-up blockers (e.g., software that attempts to stop unwanted advertising or other messages that open up new windows), the software may need to be disabled.
- What is the difference between QL Chat and Ask-A-Librarian e-mail reference?
With e-mail reference you can ask questions while the library is closed. With chat reference you can discuss and clarify with a librarian exactly what information you need.