As part of an international cooperative of libraries, Queens Public Library offers live chat service Monday through Saturday, from 10am to 5pm. Your questions are answered by experienced librarians working with numerous ready-reference tools, Internet resources, and databases. All information related to these transactions, including your email address, will be kept confidential.

QPL Chat Guidelines:

  • What is QPLChat?

    "QPL Chat" is real-time (live) communication between two people via computer. Once a session has been initiated, either person can enter text on the keyboard, and the entered text will appear on the other user's monitor. During a session, you can ask a reference question via the library's website, and a librarian will respond back to you in real-time.

  • When is QPL Chat available?

    As part of an international library cooperative, you can chat with a librarian

    Monday: 10:00 a.m. - 5:00 p.m.
    Tuesday: 1:00 p.m. - 5:00 p.m.
    Wednesday: 10:00 a.m. - 5:00 p.m.
    Thursday: 12:00 p.m. - 7:00 p.m.
    Friday: 10:00 a.m. - 5:00 p.m.
    Saturday: 10:00 a.m. – 5:00 p.m.
    Sunday: CLOSED

  • What are the guidelines for using QPL Chat?

    The QPLChat service is intended to answer brief, factual questions. Please be specific about what information you need when stating your question. If you have asked a question with a broader scope, you may get suggestions for further independent research.

  • Do I need any special equipment or software?

    No special software is required. Any customer can access QPL Chat via the Web, using either PC or MAC versions of standard web browsers, such as Microsoft Internet Explorer 6.0 or higher, or Mozilla Firefox. If you are using pop-up blockers (e.g., software that attempts to stop unwanted advertising or other messages that open up new windows), the software may need to be disabled.


FAQ