Assistant Director, Community Library Services


As a member of the Community Library Services (CLS) Management Team, the Assistant Director of Community Library Services partners with CLS Leadership to assist with the development, implementation, and reengineering of library services projects and processes. The Assistant Director of Community Library Services also provides enhanced operational support for the CLS Management Team and for Community Library Services’ operations. Provides operational and administrative supervision for customer services, business processes, and administrative support services across all community libraries. Manages the CLS Office and staff.

  • Implements and evaluates current operational processes and procedures.
  • Under the direction of the Chief Librarian sets goals and standards for community library operations.
  • Ensures operational effectiveness through continuous quality improvement.
  • Oversees and ensures adherence to all applicable Library policies, procedures, and guidelines.
  • Directly carries individual community library needs to support services departments. 
  • Sets specific, measurable, achievable, results-oriented, and time bound service and program goals for the CLS office within the framework of organizational goals and objectives. 
  • Supports the CLS Management Team with coaching, supervising, and managing performance for approximately up to 10 Community Library Managers. 
  • Ensures Community Library Managers meet agreed performance targets in all areas, including customer service quality, collection development, and overall operations. 
  • Organizes, directs, evaluates, and continuously improves the individual effectiveness of services and programs for libraries.
  • Oversees the use and allocation of personnel and other resources.
  • Directs the professional development, evaluation, and use of staff and other resources to ensure that customers receive high quality and responsive customer service.
  • Provides leadership that inspires and promotes community library staff involvement in organizational change, through collaborative efforts. 
  • Ensures effective communication and collaboration between community library staff and all other library departments, as well as with customers and community agencies and groups.  
  • Assists in long range and short term strategic planning, including capital projects, and implementing and managing organizational change.
  • Manages projects to support and enhance community library operations and services.
  • Provides oversight and management of librarian and customer service requisitions, staffing coverage across the Library’s public service units, procurement activities, clerical operations, and customer/staff inquiries.
  • Investigates and responds to inquiries for information, complaints, and other employee concerns and questions. Provides resolutions.
  • Assists with the design/implementation of system-wide changes to Community Library Service operations.
  • At least 20% of time will be spent in the field.
  • Performs other duties as required.

The schedule for this position will include evenings and Saturdays.


  • Requires an ALA accredited Master’s degree and a New York State Public Librarian’s Certificate.
  • Minimum of 3 years of public library experience required.
  • At least 1 year in library management experience, including experience managing process improvement efforts with the ability to drive continuous process improvement of operations, programs and business practices required.
  • A minimum of 1 year of experience supervising staff required, including the responsibility for performance management required.
  • Must be a strategic and innovative thinker with good judgment and ability to problem solve.
  • Strong organizational skills and ability to multi-task required.
  • Excellent interpersonal and communication skills, both written and verbal. Comfort and ability to present complex material to CLS Management required.
  • Demonstrated client service focus and ability to build relationships both internally and externally required.
  • Must be a team player with a collaborative work approach and ability to work well across a dynamic team.
  • Must have the ability to communicate effectively, both written and orally.  Must have exceptional interpersonal skills and creative problem solving skills. 
  • The ability to lead by example, inspire staff and promote enthusiastic teamwork required.
  • Must possess a clean and valid driver’s license.
  • Experience in a large library system, consortium or state library preferred. 


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hallmarks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

To Apply:  Please send your resume and cover letter to QLcareers@queenslibrary.org and reference “Assistant Director, Community Library Services - QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.