DUTIES AND RESPONSIBILITIES:

The Risk and Claims Administrator is responsible for the administration of the commercial liability, property and workers' compensation programs. Responsibilities include claim and accident investigation, claims monitoring and administration, data gathering, report generation, and communication with employees, managers, insurance carriers, brokers, medical personnel and lawyers. Performs other duties as assigned.

Workers’ Compensation Board Management

  • Prepares and submits NYS Workers’ Compensation Board (“WCB”) to the Third Party Administrator (TPA) and Annual OSHA report forms within guidelines.
  • Reviews forms for accuracy; codes and authorizes payments and restorals to employees and payments to medical providers, law firms, vendors and other entities within WCB deadlines. 
  • Compiles data to file WCB assessments and annual reports.
  • Performs other duties as assigned.

Employee Accident Reporting and Follow-Up

  • Processes employee accident reports and conducts follow-up interviews.
  • Manages and maintains files/data.
  • Analyzes loss history to determine patterns and trends.
  • Determines if site visits are warranted.
  • Works with Risk Management, as well as Health and Safety (H&S), to ensure health & safety standards/guidelines and/or recommendations are being followed and monitored.
  • Obtains statements, videos, photos; determines if Workers’ Compensation (WC) insurance claims should be filed.
  • Routinely reviews and manages established worker's compensation cases.
  • Investigates and prepares for WCB hearings on an ongoing basis.
  • Coordinates with and prepares for staff to attend hearings at the WCB; may attend WCB hearings.
  • Understands and enforces Library Policies & Procedures.
  • Monitors injured employee's use of time.
  • Handles requests for information by attorneys, third-party administrators and other entities.
  • Gathers and prepares pertinent information (i.e., pictures, statements, opinions and investigative material) as needed.
  • Provides disposition recommendations for each aspect of a case such as light duty, assigning case workers, arranging Independent Medical Exams (IMEs), authorizing surveillance, and proposed settlements.

Commercial General and Auto Liability Claim Case Management

  • Processes customer accident reports and conducts follow-up interviews.
  • Manages and maintains files/data.
  • Analyzes loss history to determine patterns and trends.
  • Determines if site visits are warranted.
  • Works with Risk Management, as well as H&S, to ensure health & safety standards/guidelines and/or recommendations are being followed and monitored.
  • Obtains statements, videos, photos.
  • Determines if insurance claims should be filed.
  • Manages claims and conducts routine reviews of claims.
  • Independently works with insurer and law firms on claims management.
  • Coordinates depositions with attorneys and preps staff.
  • Compiles info for 3rd parties (TPA, law, investigators, etc.).
  • Partners on disposition of cases with investigators and experts.
  • Files auto claims upon receipt.
  • Coordinates vehicle inspections with Shipping Manager and insurer’s representative.
  • Obtains statements, videos, photos.
  • Partners on disposition of vehicle claims with investigators and experts.
  • Processes claims payments.

Risk Administration

  • Performs other duties such as gathering or maintaining data from departments and internal reports for Board Reports and Insurance Applications, as well as, claims processing for the Library’s other lines of insurance business as needed.
  • Reviews and tracks Certificates of Insurance from vendors and obtains the same for grantors and other agencies.

REQUIRED QUALIFICATIONS:

  • High School diploma or High School equivalency diploma required.
  • 2-4 years of experience in Risk Management, Workers’ Compensation or in a related field required.
  • Strong written and oral communication skills with an ability to write reports and business correspondence. 
  • Strong analytic skills with an ability to solve problems and deal with a variety of variables where limited standardization exists.
  • Ability to interpret instructions in written, oral, diagram or schedule form.  
  • Ability to work in diversified teams.

PREFERRED QUALIFICATIONS:

  • College degree in Health, Safety, Risk Management or an equivalent program and 2-4 years related experience preferred.
  • Insurance industry or corporate support experience preferred.

ABOUT QUEENS PUBLIC LIBRARY:

Queens Public Library is a national and international leader in the delivery of public library service.  Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation with 1,700 employees serving 65 locations.

TO APPLY: Send your resume and cover letter to Employment@queenslibrary.org and reference “Risk and Claims Administrator - QLWEB” in the subject line. Resumes will only be accepted by email. 

Starting annual salary range is $56,000 - $76,000.

The Queens Public Library is an Equal Opportunity Employer.