DUTIES AND RESPONSIBILITIES:

Within the larger scope of formal and informal learning of the Programs & Services Department’s Older Adult Services division, the Assistant Coordinator, Older Adult Services helps ensure the quality and delivery of programs and services to older adults across the borough of Queens. In partnership with all Programming & Services Department (PSD) units serving Older Adults, including New Americans and Community Health, the Assistant Coordinator, Older Adult Services will be responsible for planning, coordinating, implementing and evaluating innovative, impactful, and culturally responsive programs and services for older adult customers. This position reports to the Coordinator, Older Adult Services and assists with the timely collection and accurate reporting of all program related data, including but not limited to program participation and activities, schedules, branch visits and reports to funders. In addition, the Assistant Coordinator of Older Adults Services provides technical and administrative support in all aspects of programming including preparing contracts, coordinating programming, hosting virtual programs and conducting outreach visits. Content will include but is not limited to virtual arts and crafts programming (known as “Creative Aging”), in person art, history, cultural, reading and writing programs, coping skills and other science or health-related programs through in-person, virtual and hybrid programs using an array of technologies and social media platforms. The Assistant Coordinator will work with community library and program staff to share effective techniques and tools for proactively serving older adults and maintaining partnerships with organizations serving older adults such as senior centers, naturally occurring retirement communities, and senior living facilities. Performs other duties as assigned.

Programs and Services

  • Alongside the Coordinator, Older Adult Services, develops and delivers a suite of in-person, virtual and hybrid programs and services across the QPL system.
  • Assists with the coordination, creation, implementation, monitoring, and evaluation of programs and services for older adults.
  • Works with community library staff, community partners and other stakeholders to develop innovative programs and services for older adults (e.g., intergenerational activities, virtual programming for the homebound, etc.) based on Adults/Older Adults Services goals and objectives, aligned with the Queens Public Library’s strategic plan.
  • Stays abreast of innovative ways to engage with older adults through technology and social media. Plans, coordinates, implements and evaluates social media content and virtual programs.
  • Builds awareness of available community library services for older adults living in Queens.
  • Shares models and opportunities with colleagues through training and presentations and through regular communication with peers and supervisors.
  • Works closely with program coordinators and managers throughout the Queens Public Library system to coordinate efforts. Leverages existing programs to enhance and improve services in all libraries serving older adults.
  • Supports partnerships with other Queens/NYC-based organizations serving older adults.
  • Stays on top of the data to understand the shifting landscape of older adults in Queens.
  • Assists with communicating about older adult programming with other departments (e.g., Finance, Marketing, IT, Purchasing and Queens Library Public Foundation).
  • Collects and organizes other relevant program data (programming evaluations, surveys, etc.).
  • Provides coverage at program sites if needed.

Technical and Administrative Tasks

  • Coordinates and facilitates programs for the department and monitor the program calendar.
  • Creates LAMPS entries, including but not limited to, program descriptions, attendance tracking, evaluations and marketing.
  • Creates and follows up on SAP entries, including but not limited to, vendor contracts, purchase orders, requisitions for equipment and supplies, and good receipts.
  • Arranges set up for programming with library staff, presenters and/or supplies them with needed direction, ensures proper room arrangements for in-person programs.
  • Ensures smooth program coordination via calls, correspondence, etc.
  • Provides attendance and evaluation data for programs.

Outreach

  • Researches new partners and identifies new opportunities that will increase and diversify our Older Adult customers through collaborative efforts.

*This position requires local travel to community libraries and other locations. The schedule for this position may include occasional evenings and weekends. *

REQUIRED QUALIFICATIONS:

  • Bachelor’s Degree and significant prior experience working with older adults is required.
  • Must have 1-2 years of demonstrated experience and interest in creating interactive and educational activities for older adults.
  • At least two (2) years of experience coordinating events and doing outreach to vendors in the community.
  • A genuine enthusiasm for working with older adults and their families.
  • Ability to communicate effectively with a diverse population is required.
  • Must have strong verbal and written communication skills.
  • Supervisory/Management experience is desirable but demonstrated supervisory and managerial aptitude is required.
  • Must be proficient with Word, Excel and other office software. Must be detailed orientated and have strong interpersonal and communication skills.
  • Must be friendly, courteous, and professional and have strong interpersonal skills to support customer service.
  • Commitment to serving all communities in the most diverse area of the country.  

PREFERRED QUALIFICATIONS:

  • Experience monitoring programs is preferred. 

About Queens Public Library:

Queens Public Library is a national and international leader in the delivery of public library service. Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation serving 65 locations.

TO APPLY:

Please send your resume and cover letter to QLcareers@queenslibrary.organd reference “Assistant Coordinator, Older Adult Services” - QLWEB in the subject line. Resumes will only be accepted by email. 

This is a union position, represented by District Council 37. The starting annual salary is $67,583.

The Queens Public Library is an Equal Opportunity Employer.