Organizational Development Analyst


The Organizational Development Analyst will be responsible for managing and coordinating the day to day operations and project management calendar of the Strategy and Organizational Development office and will be responsible for researching, gathering, coordinating, and presenting information to support the development, design, implementation and evaluation of the Library’s strategic assessment and metrics-retrieval and storage initiatives. Manage, collect, organize and disseminate departmental, organizational, and project data. Aids in the development and maintenance of institutional dashboards and scorecards. Work collaboratively across the organization to elicit end-user feedback and requirements from internal and external sources using industry-standard methods (e.g., interviews, focus groups, workshops, surveys, site visits, documents analysis etc.). Critically evaluate information gathered from subject matter experts and customers. Create detailed documentation and process maps. Coordinate all Organization Development and Strategy project activities and ensure all projects are documented appropriately and that project status updates are communicated to direct and indirect stakeholders. Maintain project calendars, schedules and documents. Perform post-project launch and mid-term reviews for major initiatives and transfer learnings into the deployment of future projects.


Requires a Bachelor’s Degree and (5) years of demonstrated experience directly supporting an individual/team engaged in research, documentation, and strategic assessment and metrics-retrieval and storage initiatives. Excellent verbal and written communication skills required. Familiarity with standard project management concepts, practices, and methodologies is preferred. Capable meeting facilitator and recorder. Must possess strong organizational, planning, analytical and innovative problem-solving skills as well as a strong commitment to service excellence. Demonstrated knowledge of quantitative and qualitative assessment methodologies. Must have a working knowledge of a variety of survey and statistical analysis tools. Must be proficient and knowledgeable in MS Office Suite (Microsoft Access, Excel, Word, PowerPoint), Web-enabled applications and emerging technologies as applied to data collection, library and public service assessment.


Queens Borough Public Library, a private non-profit corporation located in Queens, New York, is a national and international leader in the delivery of public library service. The Queens Library includes 63 public libraries with 1,700 employees.


Please send your resume and cover letter to employment@queenslibrary.org and reference “Organizational Development Analyst –EXT QLWP” in the subject line. Resumes will only be accepted by email. The Queens Library is an Equal Opportunity Employer