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Vice President, Information Technology

ABOUT QUEENS LIBRARY

Queens Library, a private non-profit corporation located in Queens, New York is known worldwide for creative public service, innovative library technology, diversity, outreach and dozens of “firsts” in the library world. We enrich lives. Queens Library's circulation, attendance and other indicators consistently rank among the world's highest. We serve a diverse urban community of 2.3 million from 65 library locations. In addition to serving its customers’ diverse interests and backgrounds, the Library contributes substantially to the quality of life and economic vitality of its neighborhoods. Queens Library is determined to continue setting the standard for proactive, customer-centered library services that respond to the current and future needs of its community.

DUTIES AND RESPONSIBILITIES:

As a key member of the Queens Library’s Leadership Team and reporting to the Chief Operating Officer and Senior Vice President, the Vice President, Information Technology leads an energetic and creative team to ensure robust and reliable IT service and to lead the strategic technology direction for the Library. Responsible for all of the Queens Library’s information technology operations including project management, business processes, vendor management, cyber security and internal/external end user support. Oversees technology infrastructure, development, applications and implementation/maintenance of all IT systems. Develops strategies for moving the Library forward in its mission using technology as a strategic asset and tool to achieve outcomes and goals. Prioritizes resources and develops strategic plans for the use of technology within the library for public services and improved/enhanced business operations. Creates a work environment that encourages high performance, collaboration, innovation and excellent internal and external customer service. The Vice President, Information Technology leads the Information Technology Department with a forward-looking vision that fosters and supports innovation, develops creative solutions, and sets industry best practices to maintain and expand Queens Library’s influence and reputation as the preeminent global technology library.

ITD Operations

  • Oversees all information technology applications, development and infrastructure for the Queens Library including but not limited:  the Integrated Library System (Innovative Interfaces/Virtua), SAP, Help Desk, network support, telecommunications, telephone support services, web site management, network and system security, data management, desktop support, project management, business automation systems, public PC and WIFI management (including SAM reservation system),  business equipment maintenance and support, audio-visual services, and mobile application support/development.
  • Ensures continuous delivery of internal and external day-to-day ITD services through oversight and monitoring of ITD systems performance. Establishes lines of control for current and proposed information systems. Oversees technology capital projects including systems and IT infrastructure in new or renovated facilities. Directs the development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the organization’s data and servers. Directs development and execution of an enterprise-wide disaster recovery and business continuity plan.

Strategy and Planning

  • Participates in developing recommendations for overall system objectives and policies and plays a critical role in identifying cutting-edge strategies that will enable the Library to accomplish its strategic initiatives.  Provides strategic and system-wide leadership in the development of long range and operating plans, objectives, and budget for Information Technology.
  • Keeps current with trends and issues in the library & IT industry, including current technologies and advocates for breakthrough technologies that encourage support and efficiencies at all levels in the organization. Promotes and oversees strategic relationships between internal ITD resources and external entities.
  • Coordinates and facilitates consultation with stakeholders to define business and system requirements for new technology implementations. Approves, prioritizes, and controls projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. Reviews hardware and software acquisition and maintenance contracts to ensure optimal results. Defines and communicates corporate plans, policies, and standards for the organization for acquiring, implementing, and operating ITD systems.

Budget and Financial Management and Reporting

  • Develops the department budget to ensure appropriate resource allocation based on organizational goals and strategic direction.
  • Monitors and manages funding that has been allocated to the department and effectively makes cost/benefit recommendations and decisions to maximize the use of available funding and resources. Manages all IT related federal, state, city or other fund budgets, for both expense and capital.  Prepares narrative reports, progress, and/or final reporting to stakeholders, in consultation with appropriate program managers. Provides other reports as needed.

Staff Management and Professional Development

  • Supervises (including performance goals and measures), trains, coaches and evaluates the work of managers/directors involved in overseeing work and personnel of assigned departments. 
  • Ensures that all staff within the Department receives performance reviews that are accurate and timely in accordance with the Library’s Performance Management procedures.
  • Ensures that performance documentation is maintained, up-to-date and accurate.


MINIMUM QUALIFICATIONS:

Bachelor’s Degree in Information Technology, Computer Science, or Management Information Systems required, Master’s Degree preferred. At least 10 years of relevant experience in Information Technology within a large complex environment, including at least 5 years in an Executive level position. Demonstrated ability to apply IT in solving business challenges and creating service opportunities. Ability to use, understand and influence the highest levels of current and emerging workplace and other technology, security and infrastructure, system integration, technical architecture, hardware, email, internet, databases, social media and other software. Knowledge and demonstrated experience in the development project lifecycle and the ability to manage multiple projects, organize workload and integration effectively and efficiently to accommodate numerous deadlines. Must have the ability and experience in managing and supervising all levels of staff, including ability to lead and manage a multi-site operation. Ability to communicate, work effectively and leverage unique strengths of a diverse staff in order to accomplish organizational and department goals and objectives. Excellent organizational, oral and written communication skills are required. Experience in planning and budgeting required, preferably in a large organizational setting. Knowledge of library content/collection and technology trends, best practices and industry standards preferred. Ability to make complex technology issues understandable to others. Can identify opportunities for synergy and integration and apply appropriately to ensure effective delivery of services. Experience in a large, multi-facility public library or academic setting is highly preferred.


To Apply:  Please email your resume and cover letter to: Execsearch@queenslibrary.org, and reference “Vice President, Information Technology – External” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.