Technical Support Aide


The Technical Support Aide (TSA) is responsible for the physical processing, database searching, record modification and digitization of electronic and physical collections with an emphasis on international language collections.

  • Digitizes materials in a variety of formats including photographs, maps, manuscripts, rare books, and other materials as needed. Follows Queens Library’s best practices for digital preservation (file naming, storage protocol and documentation).
  • Takes existing records and modifies them as well as copy cataloging in English and foreign language materials. Performs transliteration as needed.
  • Conducts search of metadata records in Queens Library’s database, OCLC, and other related databases for electronic and print materials.
  • Prepares work forms for distribution to librarians for the creation of original catalog records.
  • Assists in processing Audio Visual materials for circulation. Responsible for item creation and address labels for DVDs and CDs. Responsible for shipping and handling processing for foreign language materials.
  • Serves on TSA team to fulfill Community Library requests. Interfaces with Collection Development and Acquisitions staff on foreign language materials.
  • Performs other duties as required.



  • High School Diploma, General Equivalency Diploma, or High School Equivalency required. Additional technology education preferred.
  • Experience in a library setting preferred.
  • Experience working in a technical capacity.
  • Familiarity with Microsoft Office applications (Outlook, Excel, Word) and with database software.  Ability to learn new digitization and preservation technology. Experience with overhead scanner, book scanner, flatbed scanner preferred.
  • Ability to perform independently, be self-motivated, adapt to constant change, and juggle multiple tasks with a positive attitude.
  • Strong attention to detail and accuracy.
  • Ability to work well as a team member with the willingness to adapt to new technologies and processes.
  • Fluency with languages spoken in Queens preferred.

To Apply:  Please email your resume and cover letter to: QLcareers@queenslibrary.org and reference “Technical Support Aide – QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.