Job & Business Academy, Assistant Director


Within the larger scope of formal and informal learning of the Programs & Services Department’s (PSD) Adult Learning division, the Assistant Director of the Job & Business Academy (JBA) provides overall supervision and coordination of Job & Business Academy staff who provide job search training, technology training, small business support, entry-level job skills training, and contextualized programming (particularly targeting English language learners and young adults). This position serves as a key member of the Adult Learning leadership team and is responsible for overseeing all aspects of outreach, recruitment, registration, curriculum, instruction, and evaluation of JBA services.
The JBA Assistant Director works closely with Adult Learning staff and the larger Programs & Services Department to ensure that services are integrated and collaborative. Ensures best practices, procedures and reciprocal referrals are made across Adult Learning and PSD to best meet the needs of the diverse and changing populations of Queens. Works with Community Library Services and other departments to promote collaboration on programming and resolve issues related to the facilities. Remains current with trends and best practices in workforce and business development and plans for proposed changes in instruction, funding, and reporting requirements that could affect JBA services.

  • Supervises JBA managerial staff, including setting and evaluating measurement criteria for major job responsibilities and strategic initiatives.
  • Responsible for the leadership and supervision of all staff, including objective feedback of performance in a timely manner, fostering the learning and development of staff.
  • Coordinates professional development and training for JBA and other Adult Learning staff on topics related to JBA services.
  • Manages grant and operating budgets; revises and monitors budgets to meet current library needs and all funding guidelines.
  • Works closely with the Director of Adult Learning and Queens Library Foundation to apply for various funding opportunities
  • Oversees the implementation of grants at all JBA sites and assists with implementation of JBA-related grants in other Adult Learning divisions or community libraries.
  • Works closely with the Director of Adult Learning and the Adult Learning Data Coordinator to ensure that all JBA data is accurate, up-to-date, and in compliance with Library and funder requirements.
  • Oversees staff tracking of daily attendance, program participation, success stories, and other key outcomes to ensure data and outcomes timelines and targets are met.
  • Reports regularly to Director of Adult Learning on grant and customer milestones.
  • Prepares analyses, reports, projections, and evaluations of JBA services monthly and quarterly to Library Services.
  • Regularly uses data to improve services and update curricula to ensure achievement of expected outcomes.
  • Develops, maintains, and updates the strategic plan for JBA services system-wide, including strategies for responding to changing demands through the systematic assessment of space, equipment, and staffing resources in the community libraries.
  • Leads tactical and operational decision making for JBA and creates short to long-term goals and strategies for JBA services within the framework of the Library’s strategic plan..
  • Oversees collaborative work across divisions and departments to support development, implementation, improvement, and operation of new Adult Learning and JBA services.
  • Takes a lead role in implementing training, workshops, and learning experiences that increase acquisition of positive educational outcomes and/or workforce readiness skills by JBA participants.
  • Plans and executes overall JBA outreach and marketing to ensure that all JBA programs reach enrollment and other targets.
  • Serves as overall point person for the development of referral partnerships with organizations providing complementary services to JBA customers.
  • Collaborates with Marketing & Communications, Government Affairs, Community Engagement and other departments to ensure promotional materials are created and distributed to organizations and individuals.
  • Performs other duties as required.

The schedule for this position will include Saturdays and evenings as required.


  • Master’s Degree required.
  • A minimum of three (3) years demonstrated success in supervising staff and/or coordinating services or programs required.
  • Five (5) or more years of experience in job readiness or workforce development required.
  • Experience with adult education and contextualized instruction highly desirable.
  • Demonstrated three (3) years' or more experience providing excellent customer service to large volumes of individuals required.
  • Experience with managing grant programs and reporting required.
  • Proficiency in analyzing and developing strategic responses to data.
  • Strong organizational and management skills and ability to multi-task required.
  • Self-motivated and able to work efficiently and effectively under pressure.
  • Must have the ability to provide leadership to and stimulate cooperation and teamwork, including the ability to hold others to high standards while offering support and maintaining positive relationships.
  • Excellent communication and interpersonal skills required.
  • Advanced computer proficiency, including MS Office (Word, Excel and PowerPoint) and demonstrated experience with data collection software.
  • Must have a passion for public libraries and providing community-based services.


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hallmarks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).


Please email your resume and cover letter to: QLcareers@queenslibrary.org and reference “Assistant Director of the Job & Business Academy – QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.