Digital Literacy Coordinator


The Digital Literacy Coordinator will be responsible for overseeing technology training and digital literacy initiatives system-wide for all age groups. This role will oversee the implementation of standardized computer class offerings including the development of the curriculum, instructional materials and assessment tools. Liaises and provides support to customers and various departments to ensure that Queens Library is leading the field in quality of technology training and outcomes. Establishes and monitors program standards and performs ongoing analysis of community needs. Ensures that technology training offerings and programs are consistent and high-quality. Responsibilities also include analyzing the availability of technology resources across the borough and advocating for appropriate equipment and resources for Customer Service Specialists and other technology training staff. The Digital Literacy Coordinator will conduct outreach to the technology sector in Queens and NYC, with the intent of bringing customers into the library and also building partnerships to offer more advanced technology training.

  • Develops, maintains and updates the strategic plan for technology training system-wide including strategies for responding to changing demands through the systematic assessment of space, equipment and staffing resources in the community libraries.
  • Establishes and monitors program standards for all technology trainings.
  • Establishes standard processes and procedures for marketing and evaluation of technology trainings.
  • Acts as subject matter expert, liaison and support to CLS and PSD programming staff for technology instruction.
  • Serves as the overall point person for providing asynchronous instruction using the Digital Gateway.
  • Standardizes computer class offerings system-wide through the development of curriculum & materials.
  • Researches and evaluates new and emerging technologies.
  • Works with JBA to ensure that standardized system-wide computer classes allow customers to develop the skills to enter JBA’s intermediate and advanced technology training classes.
  • Works with ITD to eliminate technological barriers to new types of training.
  • Ensures that all technology training programs are tracked and evaluated including customer attendance and outcomes.
  • Prepares regular reports including grant and customer milestones.
  • Prepares analyses, reports, projections and evaluations of technology training services.
  • Establishes core competencies for technology training.
  • Works with the Training and Development Department to schedule and offer relevant technology workshops for staff.
  • Serves as overall point person for development of referral partnerships with organizations providing complementary services to Queens Library customers.
  • Holds regular meetings with community stakeholders to assess community needs and plan services.
  • Participates in outreach activities with special attention paid to continuously developing and refining the library’s technology training services.
  • Performs other duties as assigned or required.


  • Master’s degree required. ALA accredited MLS degree preferred.
  • ALA accredited MLS degree required. Must be eligible for NYS librarian certification.
  • Four (4) years of experience in technology training required.
  • Two (2) years of supervisory experience required.
  • Must have five (5) years of experience providing excellent customer service to a high volume of customers.
  • Must possess demonstrated public speaking ability. Strong organizational and management skills and the ability to multi-task. Self-motivated and able to work efficiently and effectively under pressure. Excellent communication and interpersonal skills.
  • Demonstrated initiative and the ability to see a project through from inception to completion. Strong networking, facilitation and outreach skills Advanced computer proficiency, including MS Office (Word, Excel and PowerPoint) and demonstrated experience with client data collection software packages, local area networks, and the Internet. Basic web development and computer science skills.


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed.   Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

TO APPLY:  Please email your resume and cover letter to: QLcareers@queenslibrary.org, and reference “Digital Literacy Coordinator – EXTERNAL” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer