Case Manager, YALP

** This is a temporary grant funded position until June 30, 2018 **


The Young Adult Learner Program (YALP) Case Manager is responsible for managing all Young Adult Learner Program’s case files and case notes, as well as all resources and referrals; and is responsible for the overall supervision and operations of the case management related to Young Adult Learning Center’s programming and operations. This person will report to the Center Manager and/or Adult Learner Program (ALP) Director or Assistant Director, and he/she will manage and coordinate all aspects of young adult learning program’s primary, secondary and other outcomes.  The YALP Case Manager is responsible for linking individuals and families to social, economic and health services within the Library’s Young Adult Education program for targeted communities. The YALP Case Manager is also responsible for tracking progress and collecting data and document outcomes for reporting.

  • Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature and participates in continuing education activities, remaining knowledgeable in area(s) of expertise.
  • Works with current and prospective students to identify, predict, and prevent obstacles to learning.
  • Performs in-take assessments, analyzes assessment data, and follows up with students regarding the status of their goals and objectives.
  • Provides individualized case management services and support to students in our ABE, HSE and ESOL programs. Support will focus on short-term interventions; advisement, and providing appropriate referrals to community-based programs.
  • Provides individual and group counseling, crisis intervention, goal setting, employment readiness, and student leadership development.
  • Conducts survey to identify social services needs of participants and community residents at large.
  • Assists individuals with navigating complex systems including healthcare, social services, education, and financial systems. Will be a point-person for students interested in and/or determining their eligibility for benefits such as Food and Nutritional Benefits such as Health Care Benefits and other entitlements.
  • Helps to oversee the day-to-day operations of the program and provide centralized standard operational guidance to program staff/volunteers.
  • Oversees the policies and procedures for the program and coordinate operations with community library staff as needed.
  • Performs site visits to various program sites and classes.  Represents Queens Library at meetings of NYC, NYS, Federal and international literacy providers at conferences, interagency meetings and is responsible for maintaining effective programmatic partnerships.
  • Helps to manage the collection and distribution of program outcomes statistical data for reporting purposes, including adherence to program standards and government contract reporting.  This consists of proper and timely processing of all documents and other required paperwork, often helping to conduct program evaluations for improvement.
  • Ensures timely data entry and manages overall database management. 
  • Maintains program statistical data as required by funding requirements and program standards.
  • Monitors, develops and enhances comprehensive means of assessment and outcome tracking.
  • Assists in preparing and overseeing reporting on programs as needed and required.
  • Uses latest technology to develop and deliver high-quality, effective learning programs and services.
  • Documents and keeps track of students/customers receiving case management services. Maintains referral documentation and database. Assists individuals and families in filling out forms.
  • Works collaboratively with Young Adult & Adult Education and other Queens Library staff. Works closely with teachers and administrative staff to provide educational support.
  • Attends community meetings, special events, and other social collaborative opportunities to enhance the Young Adult Education programs. 
  • Develops and maintains partnerships with organizations that address the needs of Young Adult Education Students.
  • Performs other duties as required.

The schedule for this position includes some evenings and weekends.


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed.   Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).


  • Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services or a related field required. Master’s Degree preferred.
  • A minimum of 1 year of case management experience is required. 
  • Experience working with adults and families or social service agencies preferred.
  • Must be able to work with a diverse population. 
  • Must be proficient with Microsoft Office and databases such as MS Access, ASIST, etc.
  • Must be able to effectively multitask and maintain a high level of customer service skills.

TO APPLY:   Please send your resume and cover letter to QLcareers@queenslibrary.org and reference “Case Manager, Central - QLWEB” “in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.