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Central Library Assistant Manager, Programming & Outreach

DUTIES AND RESPONSIBILITIES:

The Central Library Assistant Manager is a member of a cross functional Central Library Management team dedicated to providing customer service across the entire Central Library while assisting the Queens Library Programming/Outreach Manager in employing goals and work plans to manage the daily operations and delivery of Central Library programs & outreach.

  • Assists with the direct and indirect supervision, performance management, motivation, development, coaching, and training of all Central Library Librarians, (Customer Service, and other staff). Assists in the management of the Central Library. Recognizes and encourages excellence in staff performance. Addresses employee challenges. Collaborates with Central Library Associate / Assistant Director on staff training and performance management. (Librarians are direct reports to Central Library Assistant Managers and Central Library clerical staff are indirect reports to the Central Library Assistant Manager).
  • The Central Library Assistant Manager of Programming/Outreach will ensure and provide quality customer service to internal and external customers in a timely manner and with a positive, proactive, customer-focused attitude using standards and guidelines set by Queens Library for the delivery of customer service. Promotes staff and customer understanding of the wide range of Queens Library programs and services.  
  • Continually evaluates programs & outreach by reviewing usage patterns, circulation and community demographics with a focus on increasing circulation & usage. Assists in the identification of materials for acquisition with a focus on developing a collection that meets the needs of the community.
  • Co-develops and implements a work-plan to achieve Central Library’s objectives for programs & outreach. Reviews work methods and recommend best practices and procedures that support and improve daily operations with an emphasis on standardizing processes.
  • Provides cross-functional support and back-up coverage to other Central and Community Library Services Managers/Assistant Managers and Librarians.
  • Regularly supervises and audits the appearance, operation and condition of the library’s public service areas, book stacks and physical space. Ensures proper building maintenance and operating standards are upheld.  Immediately communicates concerns about the physical environment and cooperatively involve Capital & Facilities Management & Central Library Administration to facilitate a resolution of physical environment concerns. 
  • Effectively and efficiently assists with managing budgets. Assists in the preparation and maintenance of required reporting using approved formats in a timely manner.
  • Leads the creation and recommendation of Central Library-wide programming & outreach standards. Collaborates with Central Library Administration, Central Library Managers/Assistant Managers, Central Library staff & customers to develop a variety of diverse quality programs and outreach activities that fully engage the community and provide an aspirant total experience for the community.
  • Develops and maintains relationships with local organizations and schools. Participates in committees and represents the organization as required. Manages the performance of programming/outreach direct reports.
  • Performs other duties as assigned.

While performing the duties of this job, the employee is regularly required to walk, talk or hear. The employee is occasionally required to stand; sit; and use hands and to handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule will include evenings and weekends

MINIMUM QUALIFICATIONS:

  • ALA accredited MLS/MLIS degree required.
  • ALA accredited MLS/MLIS degree required.
  • Must be eligible for NYS librarian certification.
  • A minimum of one year supervisory/managerial experience and two years of post-MLS experience is required. Must have demonstrated exceptional programming and/or outreach experience. 
  • Library, museum or similar cultural organizational experience preferred. Budget management experience preferred.  Must be knowledgeable of trends in public library service.
  • Demonstrated cross-functional collaboration, influencing and consensus building skills required. Demonstrated ability to synthesize information and maintain organization-wide perspective while delivering and setting individual goals required.
  • Must be able to lead, coach and develop staff to optimal performance levels. Must be able to establish and maintain positive cooperative working relationships with all levels of staff.
  • Must have exemplary customer service skills (public and internal customers). Must have excellent oral and written communication skills.

ABOUT QUEENS LIBRARY:

Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

TO APPLY:

Send your resume and cover letter to employment@queenslibrary.org and reference “CEL Library Assistant Manager, Programs & Services - QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer