Assistant Digital Literacy Coordinator

** This is a temporary grant-funded position through 6/30/2019. **


The Assistant Digital Literacy Coordinator will assist the Digital Literacy Coordinator with technology training and digital literacy initiatives system-wide and act as the on-site supervisor for Queensbridge (QB) Tech Lab to provide technology training for all age groups. Oversees the implementation of standardized computer class offerings, including the development of the curriculum, instructional materials and assessment tools at Queensbridge (QB) Tech Lab. Liaises and provides support to customers and various departments to ensure that the Queensbridge Tech Lab is leading the field in quality of technology training and outcomes. Establishes and monitors program standards and performs ongoing analysis of community needs. Ensures that technology training offerings and programs are consistent and high quality. Responsibilities also include analyzing the availability of technology resources at the Queensbridge Tech Lab and advocating for appropriate equipment and resources for Computer Literacy Instructors and other technology training staff. Conducts outreach to the technology sector in Queens, especially the Long Island City region, with the intent of bringing customers into the library and building partnerships to offer more advanced technology training.

  • Supervises QB Tech Lab staff and interns, including orientation, training, monitoring and tracking progress.
  • Devises and implements evaluation procedures for hourly employees.
  • Liaises with external organizations providing interns, including evaluating and monitoring intern performance and progress.
  • Sets schedules for staff based on community needs and training calendars.
  • Develops, maintains and updates the strategic plan for technology training at QB Tech Lab, including strategies for responding to changing demands through the systematic assessment of space, equipment and staffing resources.
  • Establishes and monitors program standards for technology trainings at the Queensbridge Tech Lab and Job & Business Academy (JBA).
  • Establishes standard processes and procedures for marketing and evaluation of technology trainings.
  • Acts as subject matter expert, liaison and support to JBA and other Library staff for technology instruction.
  • Standardizes computer class offerings at the QB Tech Lab and for JBA through the development of curriculum & materials.
  • Researches and evaluates new and emerging technologies.
  • Works with the Digital Literacy Coordinator, Customer Service Specialists and JBA to ensure that standardized system-wide computer classes allow customers to develop the skills to enter JBA’s intermediate and advanced technology training classes.
  • Works with ITD to eliminate technological barriers to new types of training.
  • Ensures that all technology training programs are tracked and evaluated, including customer attendance and outcomes.
  • Establishes core competencies for technology training.
  • Works with the Training and Development Department to schedule and offer relevant technology workshops for staff.
  • Oversees implementation and ongoing provision of grant-funded services at QB Tech Lab
  • Manages grant and operating budgets; revises and monitors budgets to meet current library needs and all funding guidelines.
  • Works closely with the Digital Literacy Coordinator and Queens Library Foundation to apply for various funding opportunities.
  • Assists with implementation of technology-related grants in other Adult Learning divisions or Community Libraries.
  • Ensures that all services offered at QB Tech are tracked, monitored and evaluated.
  • Prepares regular reports, including grant and customer milestones.
  • Prepares analyses, reports, projections and evaluations of technology training services.
  • Coordinates marketing and promotional materials for QB Tech Lab with the Marketing Department.
  • Serves as overall point person for development of referral partnerships with organizations providing complementary services to Queens Library customers, especially at Queensbridge Tech Lab.
  • Holds regular meetings with community stakeholders to assess community needs and plan services.
  • Participates in outreach activities with special attention paid to continuously developing and refining the library’s technology training services.
  • Performs other duties as required.


  • Bachelor’s Degree required.
  • Three (3) years of experience in technology training required.
  • Two (2) years of supervisory experience required.
  • Must have four (4) years of experience providing excellent customer service to a high volume of customers.
  • Must possess demonstrated public speaking ability.
  • Strong organizational and management skills and the ability to multi-task.
  • Self-motivated and able to work efficiently and effectively under pressure. Excellent communication and interpersonal skills.
  • Demonstrated initiative and the ability to see a project through from inception to completion.
  • Strong networking, facilitation and outreach skills
  • Advanced computer proficiency, including MS Office (Word, Excel and PowerPoint).


  • Master’s Degree preferred.
  • Project management experience preferred.


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect's Building of the Year (Queens Library at Glen Oaks).

TO APPLY:  Please email your resume and cover letter to: QLcareers@queenslibrary.org and reference “Assistant Digital Literacy Coordinator – QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.