Assistant Coordinator of Correctional Outreach

**This is a temporary grant-funded position through 6/30/18**


Under the direction of the Director of Community Engagement, the Assistant Coordinator of Correctional Outreach will coordinate and implement the video visitation program and conduct outreach and programming for incarcerated adults throughout correctional facilities in New York City. The video visitation program connects children and families with their incarcerated loved ones through video visitation services that will be hosted at several community libraries including the Central Library, Far Rockaway Swing Space, Long Island City, and Ridgewood. This position will identify opportunities for community partnerships and strengthen community relationships.

  • Acts as a liaison between correctional facilities in New York City, New York State Department of Corrections and Community Supervision (DOCCS), Queens Public Library, New York Public Library, Brooklyn Public Library, and other governmental agencies regarding program initiatives. 
  • Visits assigned correctional facilities to provide on-site support to facilities staff and incarcerated participants.
  • Manages program logistics. Communicates with internal and external stakeholders.
  • Ensures clearances, approvals, and authorizations are obtained by various agencies and participating members prior to visitations.
  • Coordinates the intake process with inmates, families and other governmental agencies.
  • Collects program data and evaluates of program outcomes.
  • Prepares and conducts surveys at program completion and manages participant feedback.
  • Assists with and monitors video visits.
  • Develops resource materials and assists with collateral preparation.
  • Under the direction of the Coordinator of Outreach Services, helps with the facilitation of reference and readers’ advisory services.
  • Serves as a resource and problem solver for the video visitation program. Communicates problems or concerns regarding program.
  • Prepares reports, analysis, and projections. Evaluates and advises on program outcomes.
  • Participates regularly in outreach and community events. 
  • Creates and builds relationships with inmates, correctional facilities, and the local community.
  • Develops and maintains new program partnerships.
  • Performs other duties as required.

** Position requires 50% travel to correctional facilities throughout NYC & Queens Library community libraries. **


  • Bachelor’s degree required.  One year of experience working in the social services field in a relevant position required.
  • Must have strong networking and outreach skills. Experience working in the criminal justice system and in a maximum security setting strongly preferred. Excellent presentation skills. Strong verbal and written communication skills.  Must be detail oriented, flexible and a self-starter.
  • Strong organization and administrative skills including experience with tracking program attendance and preparing reports required.  Must be proficient and knowledgeable in technology (i.e. Office Suite software, Word, Excel, and PowerPoint, social media, video conferencing, etc.).
  • Must have the ability to establish rapport with and be sensitive to diverse cultural groups.
  • Valid New York State identification required.


Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed.   Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees. 

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

To Apply:  Please email your resume and cover letter to: QLcareers@queenslibrary.org and reference “Assistant Coordinator of Correctional Outreach – QLWEB” in the subject line. Resumes will only be accepted by email. 

The Queens Library is an Equal Opportunity Employer.