Customer Service

'Customer Service

Queens Library continues its pledge to provide the best in customer service from programming to access of information, to the latest in technology.

  • Health Literacy initiatives grew via partnerships with Queens Health Network, the Mayor’s Office of Health Insurance Access, Rockaway Health Alliance and the Literacy Assistance Center. Special programs focused on seniors and health, and the first health fair at the Central Library was hosted by the Medical Librarian.
  • Introductory computer workshops were given at the Central Library in Word Processing, Excel and basic computer skills. A special workshop was held for senior citizens. More than 1,200 customers attended these sessions.
  • Queens Library partnered with the New York City Department of the Aging program “Age in Action.” Interviews were given about library services on National Public Radio, and the library participated in cultural street fairs.
  • In Fiscal Year ‘03, Queens Library debuted “My Account,” a handy way for Queens Library customers to view their library accounts online. Customers can now determine what materials are overdue, what materials are being held for them and what fines are owed. This service can be accessed from any Queens Library computer or from any computer that has Internet access.
  • Queens Library has developed better search options for Library customers with the introduction of WebFeat, an easier way to search the Library’s electronic reference databases. WebFeat searches up to 50 licensed databases, as well as InfoLinQ™, the Library’s online catalog, for relevant information and has advanced search capabilities.
  • Queens Library’s website was enhanced with a searchable A-Z list of more than 15,000 magazines and periodicals available electronically. The easy-to-use alphabetical list identifies, by magazine title, the databases that contain it and the years covered.