Text-size

Customer Service

Customer Service

In December, 2000, the New York City Council did a survey on usage of twelve major municipally-funded services. Overall, public libraries received the highest positive rating of all services. The survey found that people in Queens used their public libraries most heavily of all the five boroughs, with 81% visiting at least a few times a year. An overwhelming 86% gave the service they received the highest possible rating. That’s customer service.


  • Seven-day service continued at Central Library, Jackson Heights Branch and Flushing Library from September to May.
  • Cash drawers were installed at the circulation desks of every location to speed customers on their way when cash transactions were needed.
  • Public service computers and printers in all locations were upgraded to faster, better models, thanks to special funds made available through the City Council. They now include word processing, spreadsheet software and desktop research tools in addition to Internet access and the library’s catalog. 100% of all branches have high-speed T-1 telecommu- nication lines, or faster.
  • Book discussion groups in Chinese and Spanish were held at the Flushing Library.
  • Valuable health-related programs were greatly facilitated through our partnership with the Queens Health Network. Customers attended programs such as “Healthy Pregnancy” given in English and Spanish, programs on diabetes, asthma screening and more. The availability of a medical librarian, to help customers locate information necessary to make informed healthcare choices, was promoted through brochures in English, Spanish, Chinese and French.
  • Workshops in basic computer skills and using the library’s catalog were given in English, Spanish, Chinese, French and Korean at Central and Flushing Libraries.
  • Queens Library welcomed the Museum of Modern Art to its temporary home in Long Island City by partnering on some wonderful programs. Library customers were treated to talks and slide shows about the Museum’s exhibits, right in their own neighborhoods.