Customer Service

Customer Service

Customer service is a top priority, with innovative programs, premier collections, expanded hours and aggressive outreach all being used as tools to better serve Queens Library’s public.

  • Seven-day service continued at Central Library and 13 other locations from September to May.
  • Queens Library purchased more than 1,088,000 new items in Fiscal ’00 to update and improve library collections.
  • More than 27,700 free literary, cultural and educational programs were conducted for library customers of all ages. Some notable ones included a scholar’s seminar in conjunction with the Visible Traces exhibit in the Queens Library Gallery; a multi-part program series, From Rosie to Roosevelt: A Film History of Americans in World War II. Several performances of Chinese opera at the Flushing Library were sell-outs.
  • Data transmission lines at 58 branches were upgraded from T1 to T3 service. This permits Internet, circulation desk transactions and other data transmissions to travel 28 times faster than before for better customer service, and more than 600 times faster than typical Internet service available from home.
  • To help library customers use available new technology effectively, free introductory classes were held in the Central Library Cyber Center, the Queens Village and Lefferts Branches, and the Far Rockaway Small Business Resource Center, thanks to a grant from the New York State Library under the Library Services and Technology Act. Classes in using the library’s catalog and WorldLinQ™ continued throughout the system in English, and at the Flushing Library in multiple languages. Assistance from Queens Library’s skilled librarians and Teen ’Net Mentors (young adults trained in assisting customers) continued to be a popular resource.
  • Thanks to a grant from the Bill and Melinda Gates Foundation, 25% more computer workstations are available for customers to use to do research, their own word processing and more.
  • Queens Library worked hard to serve all library customers. In conjunction with Bell Atlantic (now Verizon), a program was implemented so speech- and hearing-impaired customers can check out TTY units on their library cards. Five closed circuit TV set-ups were installed in the Adult Learning Centers to enlarge type for easy reading and for the visually-impaired. A computer workstation adapted for the sight-impaired was installed at the Steinway Branch. 
     
  • Three busloads of library advocates from the community went to Albany on Library Day in March to speak up for increased library funding. Queens Library’s contingent made up 30% of the total New York State delegation!

     

     

Terms & Conditions